Community Engagement: Shape Your HC

Project Summary

Haldimand County is inviting you to provide your feedback around your customer experience with us. We value your input as it will assist in prioritizing initiatives that will improve the quality of customer service delivery. The information collected will assist staff in developing a long term customer experience and communications strategy.

Shape yourHC logo

As citizens, you may contact Haldimand County to:

  • request information on services
  • submit an application form
  • register for a program
  • book a facility
  • make a payment
  • or report a concern.

It is important that your needs and expectations are being met to your satisfaction.

Share your Voice

Your feedback will help ensure we meet your service needs.
Our goal is to provide you with a positive customer experience. 

Take the Shape Your HC Survey

  • Survey closes: April 14, 2022

Staff will use this information to shape your customer experience.

Timeline

March / April 2022

  • Customer Experience Survey: Shape yourHC
  • Closes April 14, 2022

June 2022

  • Report survey findings

Fall 2022

  • Customer Satisfaction by Service Survey
  • Dates: To be determined

2023

  • Customer Service and Communications Strategy Report

Background Information

All council reports related to this project are archived. The most recent reports are listed at the top.

Community Engagement Results

Connect to your County Survey 2021

In Summer of 2021, residents were asked to provide feedback on communication preferences. Staff received 136 survey responses.

  • 58% of respondents prefer digital communications (website and/or social media channels)
  • 54% of respondents identified Facebook as their social media tool of choice

Contact information

For more information on Shape yourHC customer experience survey, contact:

communications@haldimandcounty.on.ca

Provide Customer Feedback

Have you recently had to contact Haldimand County staff? If yes, how did we do?

Please share your experience with us:  Submit a Customer Service Feedback Form