Haldimand County is closely monitoring the impacts of COVID-19 on the local community.

In response to key public health indicators, including a significant rise in case numbers, Haldimand County has taken a number of actions to mitigate negative effects, protect the health of staff and the community and ensure continuity of essential services. Some of these actions include:

• Requiring remote work where possible and significantly limiting the number of staff present at the Haldimand County Administration Building
• Requiring appointments for some municipal services and providing online service options
• Preparing to enact, if required, staffing contingency plans for essential services should the workforce be reduced due to sickness or isolation requirements

While Haldimand County has contingency plans in place for critical services (e.g. Fire/EMS, winter control, water/wastewater, Grandview Lodge), in the event of serious staff shortages, residents are advised that the level of service and response times for less critical services may be affected as the county responds to the evolving COVID-19 situation.

Slower response times are also possible in areas such as winter control. In the case of staffing shortages, priority will be given to main transportation routes. The County appreciates the public’s understanding in this regard and will provide notice if any major impacts are anticipated.

The Haldimand County Administration Building remains open for general customer service walk-ins, however, a number of services – such as planning and licensing – are being offered by appointment only.

Members of the public are strongly encouraged to check the website for a list of service impacts or call Haldimand County Customer Service at 905-318-5932 prior to their visit to confirm whether an appointment is required.

Many municipal services do not require an in-person visit to the Administration Building. A list of alternate service options is available at HaldimandCounty.ca/COVID-19 under the ‘County Service Options‘ tab.

Updates will be shared at HaldimandCounty.ca/COVID-19 as they become available.