Haldimand County is developing a long term Customer Experience and Communications Strategy and is asking for public input to identify priorities to improve the quality of customer service delivery.

Customer experience covers a broad spectrum of interactions with Haldimand County, including items such as calling customer service for information, registering for a program, booking a facility, making a payment, or reporting a concern.

From March 14 to April 14, 2022, Haldimand County residents are asked to complete the Shape Your HC Survey to share their feedback.

The survey will help set a baseline for current customer experience levels within Haldimand County and identify top priorities for growth and improvement. This information will allow Haldimand County to establish guidelines and key performance metrics for customer service. The strategy will be strongly informed by public and stakeholder input.

“It’s important to us that residents have a positive experience when dealing with all divisions within Haldimand County,” stated Trish Cardwell, Manager – Customer Experience and Communications. “We currently service a wide demographic of people and want to prioritize meeting their expectations, whether that means receiving a call-back within a set period of time or being able to access more information online. Knowing what is most important to our residents is the first step in designing a Customer Experience and Communications Strategy to meet their needs.”

Residents are asked to visit HaldimandCounty.ca/Connect/ShapeYourHC/ to complete the survey online, or are welcomed to fill in a physical copy at any branch of the Haldimand County Public Library or the Haldimand County Administration Building located at 53 Thorburn Street South in Cayuga.